Factors Affecting Adoption of Cashless Transaction and Customer’s Behavioural Intention in Bauchi Metropolis

Rabiata Ismail Burga, Muhammad Inuwa

Abstract


The introduction of cashless transactions has changed the process of receiving and making payments. Due to continuous changes in technologies and government policies, various types of modes of payment have developed. Therefore, the main objective of this study is to examine factors affecting the adoption of cashless transactions and consumers' intentions in Bauchi State. A total of 384 bank customers were involved in this study selected through purposive and convenience sampling. Self-administered questionnaires were distributed to the collected data.  Partial Least Structural Equation Modelling was used to analyse the collected data using Advance Analysis for Composites (ADANCO). The study reveals that subjective norms and internet security significantly affect customer intention to use cashless transactions among bank customers in the Bauchi metropolis. The study recommended deposit money banks and other non-bank financial institutions should provide public enlightenment and awareness programs that will create awareness and entice the unbanked individuals into the banking system especially those in the informal sector in Nigeria.


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References


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